Refund & Return Policy

You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in a resalable condition. Certain hygiene-sensitive products (opened toiletries, cosmetics, baby feeding items) cannot be returned once the seal has been broken, unless faulty.

1. Email us at sales@thmdistributions.com or trades@thmdistributions.com with your order number and the item(s) you'd like to return.
2. Our team will confirm your request and send you a returns form and address within 1 business day.
3. Package the item securely, include the returns form, and post it back to us. We recommend a tracked service.

Once we receive your return, we'll inspect it and issue a refund to your original payment method within 5–7 business days. You'll receive an email confirmation as soon as your refund has been processed.

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with a photo of the issue. We'll arrange a free replacement or full refund — including any return postage costs.

Return postage is the responsibility of the customer, unless the item is faulty, damaged, or was sent in error. In those cases we'll cover the return cost.

• Opened toiletries, cosmetics, or personal care items
• Opened baby feeding products (bottles, teats, dummies)
• Products with a broken hygiene seal
• Gift cards and clearance-sale items

Any questions about a return? Email sales@thmdistributions.com or trades@thmdistributions.com and our customer care team will be happy to help.