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Legal & Compliance

Privacy Notice (UK GDPR)

THM Distributors LTD  |  Last Updated: July 2026

1

Introduction

THM Distributors LTD ("we", "us", "our") is committed to protecting your personal data and privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you use our website and online store services.

We process all personal data in accordance with UK GDPR and the Data Protection Act 2018.

2

Data We Collect

We may collect and process the following information:

P

Personal Data

  • Full name
  • Address
  • Email address
  • Phone number
  • Date of birth
  • Payment details (processed securely via third-party providers)

Account & Order Data

  • Order history
  • Delivery preferences
  • Wishlist items
  • Product reviews
  • Marketing preferences
  • Login and device information
3

Why We Collect Your Data

We collect your data to:

Process and fulfil your orders
Arrange delivery of your purchases
Manage your account
Process payments and prevent fraud
Communicate order updates and support
Comply with legal and regulatory obligations
4

Lawful Basis for Processing

We process your personal data under UK GDPR:

Article 6(1)(b)Performance of a Contract
Article 6(1)(c)Legal Obligation
Article 6(1)(f)Legitimate Interests
5

Data Sharing

We may share your data only when necessary with:

Delivery and logistics providers
Payment processors
Fraud prevention services
Legal or regulatory authorities where required
We do not sell your personal data.
6

Data Security

We use appropriate technical and organisational measures to protect your data, including:

Secure servers Encryption Access control Restricted staff permissions
7

Data Retention

We retain your data only for as long as necessary to:

  • Provide our services and fulfil orders
  • Comply with legal obligations
  • Meet accounting and regulatory requirements
8

Your Rights Under UK GDPR

You have the right to:

A

Access

Your personal data

C

Correct

Inaccurate data

D

Delete

Where applicable

R

Restrict

Object to processing

P

Portability

Request data portability

C

Complain

Lodge a complaint with the ICO

9

Cookies & Website Tracking

Our website uses cookies and similar technologies that are necessary for the operation and security of our website and online store. These may be used to maintain shopping baskets, enable account functionality, process transactions, remember user preferences and provide security features.

We do not currently use cookies for behavioural advertising or marketing tracking.

Where required, information about the cookies and similar technologies used on our website is provided in accordance with applicable UK privacy and electronic communications laws.

You can control cookie preferences through your browser settings.

10

Contact Details (Data Protection Officer)

Data Protection Officer

THM Distributors LTD

Email: sales@thmdistributions.com / trades@thmdistributions.com

11

Complaints

If you are unhappy with how we handle your data, you also have the right to complain to:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

THM Distributors LTD — UK GDPR Privacy Notice — Last Updated: July 2026