Privacy Policy
Our website and marketing are owned and managed by THM Distributors LTD, registered in England. At Capital Groups, we are committed to protecting and preserving the privacy of our customers visiting our website.
This privacy notice elaborates on when and why Capital Groups collects personal information, how it is used, the scenarios in which we may disclose it to others and how we keep it safe. We are committed to keeping all of your personal information confidential, and we fully comply with all applicable UK General Data Protection legislation.
We encourage customers to occasionally visit this page, as we may change this Policy from time to time.
Adequate and Relevant Data Processing
Capital Groups will only collect and process personal information for specific purposes necessary, for which the owner of the data will be informed.
Data Accuracy and Keeping it Timely
All the personal information gathered, processed and held by Capital Groups is kept accurate and up-to-date, including the rectification of personal data at the request of the owner.
The accuracy of personal information shall be confirmed when it is collected and regularly checked at intervals. Reasonable action may be taken without delay to correct or delete any personal data that is found to be inaccurate or out-of-date.
Data Retention
Capital Groups will not store personal information for any longer than is necessary depending on the actual reason for which that data was originally gathered, held or processed. Required steps to dispose of or delete personal information may be taken without delay when the data is no longer in use.
Secure Processing
At Capital Groups, we make sure that all personal information collected and processed is safely kept and protected against unauthorised processing, accidental loss, destruction or damage.
Personal Information We Use
Personal information we use includes messages, emails, date of account creation, date of account cancellation, date of birth, gender, first name, surname, login email address, IP address, physical address plus postcode, etc.
Personal Information Sharing
It is important to know that Capital Groups only shares customers' personal information with service providers to help us fulfil our contracts and offer our services to customers.
Your Rights
According to the General Data Protection Regulation rules, customers have the right to access their personal information from the service provider and request for it to be rectified, updated or deleted. If you want to exercise these rights, feel free to contact our customer service team.
Please note that Capital Groups may update this Privacy Policy regularly to help us reflect any changes to our practices and other operational, legal and regulatory reasons.
Contact
If you disagree with how we have handled your personal information and want to raise a complaint, email us at sales@thmdistributions.com or trades@thmdistributions.com. In case our response does not satisfy you, or you believe that we are not handling your personal information following the law, you can complain at https://ico.org.uk/concerns/.